Customizing Link to Plesk Support

The link to Parallels support in your customer's Plesk administrator's panel can be customized so that your customer's support requests are sent to you instead of Parallels support.

If you act as a reseller, you might provide a whole Plesk server to your customer so that your customer acquires access to the Plesk server administrator's panel. In this case you might want your customers contact you, not Parallels, for support. By default, when a Plesk server administrator clicks Server > Support button, they are redirected to the Plesk Online Server Support form at the Parallels Web site, with a number of parameters automatically collected and filled in, such as the Plesk administrator's name, company, e-mail, phone, product key number, operating system details, Plesk version, and Plesk build. You can customize the link to the Plesk support form, so that your customers' support requests with the same automatically pre-collected parameters could be sent to you instead of the Parallels support team.

The Plesk support form link location is defined by the support_url parameter in the psa.misc table of the Plesk database. If the support_url parameter is absent or empty, the customer upon clicking the Server > Support button is redirected to Parallels support through the following URL:

'https://register.parallels.com/support/form.php?sv=' . urlencode(serialize($val))

where $val is an associative PHP array containing the following parameters:

• firstName, the Plesk administrator's contact name;
• company, the Plesk administrator's company name;
• email, the Plesk administrator's e-mail address;
• phone, the Plesk administrator's phone number;
• keyNumber, the Plesk license number used on the server;
• operatingSystem, the operating system installed on the server;
• PSAVersion, the version number of the Plesk software;
• PSABuild, the build number of the Plesk software;
• PSAInstType, the type of Plesk software installation.

By modifying the support_url parameter in the psa.misc table of the Plesk database, you can perform the following tasks:

• Configuring the Support button of your customer's Plesk control panel to open the support form page on your web site with the above listed parameters pre-collected;
• Configuring the Support button of your customer's Plesk control panel to open the compose e-mail form of your customer's mail client with your support e-mail address specified in the address line and the above listed parameters pre-collected.