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Parallels Business Automation - Standard provides an integrated trouble ticketing system that allows reporting and answering customers' problems directly through the interface and by e-mail.
If you do not want to use the built-in trouble ticket system or you need some additional helpdesk features not supported by the built-in system, you can use one of the external helpdesks integrated with Parallels Business Automation - Standard:
The API provided (see the Parallels Business Automation - Standard SDK for details) allows you to integrate more external helpdesks.
It is possible to switch between the Parallels Business Automation - Standard trouble ticket system to an external helpdesk system on-the-fly in the Account Director - Support Manager - Setup - General tab.