This chapter describes the tools that are used to provide support and administration, that is Trouble ticket system, Problem Viewer, Screens Viewer, Mass Mailer, as well as settings and operations related to these tools.
In This Chapter
Trouble Ticket System
Managing Parallels Business Automation - Standard Objects Description Templates
Managing Events
Logging In to Control Panel from Your Control Center
Using the Mass Mailer
Using the Maintenance Mode for your Hardware Nodes
Managing the User Password Strength
Updating Parallels Business Automation - Standard
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